Refund policy

Return & Refund Policy

Last Updated: August 9, 2026

Returns

We accept returns within 30 calendar days of delivery. To be eligible, items must be unused, undamaged, and in original packaging with all components, hardware, and accessories included. Proof of purchase is required.

We cannot accept returns for items that have been assembled, modified, altered, or show damage from misuse or improper handling.

Return Shipping

Customers are responsible for return shipping costs. We recommend using a trackable shipping service and retaining your tracking number until the return is confirmed.

If your item arrives damaged or defective, we cover all return shipping costs and will provide a prepaid return label.

Restocking Fee

We do not charge restocking fees. You receive a full refund of the product price. Original shipping charges are non-refundable unless the return is due to a damaged or defective product.

How to Initiate a Return

Contact us at liquidationpellets@gmail.com with your order number and the reason for the return. We will send a return authorization and the return shipping address within 1 business day. Package the item securely in its original box with all components included. Ship using a trackable carrier and forward the tracking number to us. Once received and inspected, your refund will be processed within 5 business days.

Refunds

Refunds are issued to the original payment method. You will receive email confirmation once processed. Depending on your bank, refunds may take 3–7 business days to appear on your statement. Items returned in damaged or incomplete condition may receive a partial refund based on diminished value.

Damaged or Defective Items

If your product arrives damaged or defective, contact us within 72 hours of delivery at liquidationpellets@gmail.com. Include your order number and clear photos of the damage. We will ship a replacement at no cost or issue a full refund — your choice.

Exchanges

We do not offer direct exchanges. Return your original item and place a new order for the product you want. This ensures the fastest delivery.

Cancellations

You may cancel your order at no charge if it has not yet shipped. Contact us at liquidationpellets@gmail.com with your order number. If the order has already shipped, follow the standard return process.

Warranty Claims

All Pallets Liquidation products include the manufacturer warranty stated on the product page. Warranty claims are separate from returns. If your product develops a defect after the 30-day return window, contact us at liquidationpellets@gmail.com for evaluation. We will repair or replace covered defects at our discretion.

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