Shipping policy

Shipping Policy

Last Updated: August 9, 2026

Shipping Methods & Delivery Times

Standard Shipping — 4–7 business days. Free on all orders.

Express Shipping — 3–5 business days. $150.00 flat rate.

Business days are Monday through Friday, excluding federal holidays. Delivery times are estimates and begin from the date your order ships, not the date it is placed.

Order Processing

Orders are processed within 1–2 business days of payment confirmation. You will receive an email with tracking information as soon as your order ships.

Orders placed after 2:00 PM Central Time on Friday, or on weekends and holidays, will begin processing the following business day.

Where We Ship

We currently ship to all 50 United States, including Alaska and Hawaii. We also ship to APO/FPO military addresses via USPS.

We do not ship internationally at this time. We do not ship to PO boxes for orders exceeding $500 — a physical street address is required for freight and large-parcel deliveries.

Free Shipping

Standard shipping is free on all orders. Every Pallets Liquidation product qualifies. There is no minimum purchase required, no promo code needed, and no fine print.

Tracking Your Order

Once your order ships, you will receive a confirmation email with your tracking number and a link to track your package. You can also check your order status by logging into your account on our website or contacting us at liquidationpellets@gmail.com.

Tracking information may take up to 24 hours to activate after you receive your shipping confirmation.

Shipping Carriers

We ship via FedEx, UPS, and USPS depending on your location, package size, and delivery method selected at checkout. The carrier is selected at our discretion to ensure the fastest and most reliable delivery to your address.

Express orders are shipped via FedEx Express or UPS 2nd Day Air.

Signature on Delivery

Orders over $500 may require a signature upon delivery. This protects both you and us against package theft. If you prefer to waive the signature requirement, contact us at liquidationpellets@gmail.com before your order ships. Please note that waiving the signature requirement means Pallets Liquidation is not responsible for packages marked as delivered but reported as not received.

Large and Oversized Items

Some products may be classified as oversized freight by our carriers due to weight or dimensions. If your order requires freight delivery, we will contact you after your order is placed to confirm delivery details and schedule a delivery window. Freight deliveries are curbside by default.

Delayed, Lost, or Damaged Shipments

Delayed shipments: If your order has not arrived within the estimated delivery window, contact us at liquidationpellets@gmail.com. We will investigate with the carrier and provide an update within 1 business day.

Lost shipments: If tracking shows your package as delivered but you have not received it, check with household members, neighbors, and around your property. If still not located, contact us within 48 hours of the marked delivery time. We will file a claim with the carrier and arrange a replacement or refund.

Damaged shipments: If your package arrives with visible damage, document it with photos before opening. Contact us at liquidationpellets@gmail.com within 72 hours of delivery with your order number and photos of the damage. We will arrange a replacement at no cost to you. Do not dispose of damaged items or packaging until the claim is resolved.

Address Accuracy

You are responsible for providing a correct and complete shipping address at checkout. If a package is returned due to an incorrect or incomplete address, you will be responsible for the cost of re-shipping.

If you realize your shipping address is incorrect after placing your order, contact us immediately at liquidationpellets@gmail.com. We can update the address if the order has not yet shipped. Once an order has shipped, we cannot redirect the package.

Shipping to Multiple Addresses

Each order ships to a single address. To ship to multiple addresses, place separate orders.

Contact

For questions about shipping: